Refund policy

Return & Exchange Policy – Getups.pk

At Getups.pk, your satisfaction is our top priority. We follow a transparent, fair, and hassle-free Return & Exchange Policy designed according to Pakistani e-commerce standards. If you receive a product that is damaged, defective, wrong, or not as described, we are here to help.

⏱ 7-Day Return & Exchange Window (Pakistan Standard)

Customers can request a return or exchange within 7 days of receiving the product.
To qualify, the item must be:

  • Unused

  • In original condition

  • Packed with all accessories

📦 Wrong, Damaged or Faulty Product

If your order arrives damaged, broken, or incorrect, we will replace it free of cost.
Simply share:

  1. Order Number

  2. Clear photos or videos of the issue

  3. Name & contact details

Once verified, a replacement will be shipped promptly.

🔁 Exchange for Size or Variant

If you selected the wrong size, color, or design, you can exchange the product.
Return shipping charges may apply depending on the case.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Personal care items (e.g., ear cleaners, trimmers)

  • Customized or engraved products

  • Used or damaged items

💰 Refund Policy

Refunds are issued only for unavailable or non-replaceable items.
Refunds are processed via:

  • Bank Transfer

  • Easypaisa / JazzCash

Processing time: 2–5 working days after approval.

📞 How to Request a Return or Exchange

Contact us through:

Our team will guide you step-by-step.

⭐ Why Shop with Getups.pk?

  • Fast nationwide delivery

  • Trusted replacement policy

  • 100% customer-first approach

Your satisfaction matters — shop confidently with Getups.pk.