Return & Exchange

Return and Exchange Policy for

At, we are committed to ensuring that our customers have a satisfactory shopping experience, especially when it comes to our wide range of watches, including couple watches, Gents watches, and ladies watches. Understanding the nuances of online shopping, we have crafted a customer-friendly return and exchange policy.

Damaged or Broken Products:

In the rare event that you receive a damaged or broken item from our extensive selection of products, we assure you of a hassle-free exchange. Our commitment is to replace it with a brand product, ensuring that you get the quality you paid for.

Exchange Preference:

For those who are not keen on exchange despite receiving wrong product, we offer a flexible alternative. We will provide a voucher equal to the amount of your purchase, which you can use on This voucher, valid for 1 year, gives you the freedom to choose from our vast collection at your convenience.

Product Mismatch:

In instances where the product, be it from our Gents watches or ladies watches collection, does not match the picture or description on our website, we understand the need for an exchange. Our aim is to ensure that the product you receive is exactly as you expected.

24-Hour Notification Policy:

To maintain our service quality, we request that you notify us within 24 hours for any returns or exchanges. This policy ensures prompt action and customer satisfaction, especially crucial for time-sensitive items like couple watches.

Change of Product After Delivery:

If you decide to change your chosen item after delivery, we are flexible. Please be aware that this will incur extra charges, which will be the responsibility of the consignee.

Delivery Charges for Exchange:

For any exchanges, the delivery charges for one side must be borne by the consignee. Proof of this payment, shared via our WhatsApp number, is necessary to proceed with the exchange.

No Refund on Change of Mind:

We encourage our customers to be certain about their purchase from, whether it’s gents watches, ladies watches, or couple watches. We do not offer cancellation, refund, or exchange if the customer changes their mind post-purchase.

Video and Picture Requirement:

To facilitate a straightforward exchange, especially for high-value items like couple watches, we require a clear video and pictures of the product along with the invoice sent to our WhatsApp number.

Contact Us:

For any queries or to initiate a return or exchange, especially for our exclusive range of gents and ladies watches, please reach out to us through our official WhatsApp number or email. Our customer service team at is dedicated to assisting you.

Thank you for choosing for your watch purchases. Our selection of couple watches, gents watches, and ladies watches is designed to cater to every preference, and our return and exchange policy is here to ensure your utmost satisfaction.