📄 Return & Refund Policy – Getups.pk
Last Updated: 12/2/2026
At Getups.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
🔁 Returns
We accept returns under the following conditions:
• You may request a return within 7 days of delivery
• The item must be unused, unworn, and in original packaging
• Tags, labels, and accessories must be intact
• Proof of purchase (order number / invoice) is required
📌 Note:
For hygiene and safety reasons, some items (e.g. innerwear, grooming tools, clearance items) are non-returnable unless damaged or incorrect.
❌ Non-Returnable Items
We do not accept returns for:
• Used or damaged items (not due to our error)
• Products without original packaging
• Sale / discounted items
• Items damaged after delivery
🔄 Exchange Policy
If you received a defective, damaged, or wrong product, we will happily exchange it.
✔ Report the issue within 48 hours of delivery
✔ Share clear photos/video via WhatsApp or Email
✔ We will arrange pickup or guide you through the process
💸 Refunds
Once your return is received and inspected:
• We will notify you of approval/rejection
• Approved refunds are processed within 5–7 business days
• Refunds are issued via:
– Bank Transfer / JazzCash / EasyPaisa / Store Credit
📌 Cash on Delivery Orders:
Refunds are made via bank transfer or mobile wallet (COD cash cannot be reversed).
🚚 Return Shipping
• If the return is due to our mistake (wrong/damaged item), we cover the return shipping
• If the return is due to a change of mind, the customer bears the return shipping cost
🛍 Order Cancellations
• Orders can be canceled before shipment only
• Once shipped, cancellation is not possible
📞 Need Help?
For return or exchange requests, contact us:
📱 WhatsApp: 03360026731
📧 Email: support@getups.pk
🌐 Website: https://getups.pk
Our team is available Monday – Saturday | 10 AM – 8 PM
